Refund policy

Returns & Refunds

We want every customer to have a smooth experience and to order with confidence. Please review the information below before purchasing.

Eligibility for Returns or Refunds

We are able to offer a return, replacement, or refund only if an item arrives:

  • Damaged

  • Defective

  • Incorrect (different from what was ordered)

To request a review, please contact our support team within 7 days of delivery and include clear photos or videos showing the issue, including the original packaging where possible.

How Approved Claims Are Resolved

If your claim is approved, we will arrange one of the following:

  • A replacement item

  • Store credit for a future purchase

  • A refund where required by applicable consumer law

The resolution method is determined based on the issue and availability.

Non-Returnable Items

Returns or refunds are not available for:

  • Change of mind

  • Ordering the wrong size, colour, or style

  • Items not meeting personal expectations

  • Normal wear and tear

  • Shipping delays once an order has been dispatched

  • Promotional, discounted, or clearance items

  • Requests submitted after 7 days from delivery

Final Sale & Discounted Items

Items purchased during promotions, sales, or marked Final Sale are not eligible for returns or refunds, except in cases where the item is defective or incorrect, or where local law requires otherwise.

Return Shipping

Where a return is approved, customers are responsible for return shipping costs unless the item is confirmed to be defective or incorrect. Original shipping fees are non-refundable.

Inspection & Processing

All claims are reviewed individually. Refunds, replacements, or store credit are issued only after approval. Items returned without prior authorisation may not be accepted.

Statutory Rights

This policy does not affect any rights you may have under applicable consumer protection laws.

EU & UK Customers

If you are located in the UK or EU, you may have the right to cancel your order within 14 days of delivery in accordance with consumer protection regulations.

Conditions apply:

  • Items must be unused and in original condition

  • You must notify us within 14 days

  • Return shipping is the customer’s responsibility

  • Original shipping costs are non-refundable

  • Refunds are processed only after inspection

Exclusions may apply, including discounted or promotional items, as permitted by law.