Shipping policy

Shipping Policy

This Shipping Policy explains how orders are processed and delivered by Nebu Valora.

Please review this information carefully before placing an order.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Once your order has been processed, it is handed over to our shipping partners for delivery.

During high demand periods, processing times may be slightly extended.

Shipping Times

Shipping times vary depending on your location and carrier availability.

Estimated delivery times:

  • Europe: 7–15 business days

  • United States & Canada: 7–18 business days

  • Rest of World: 10–25 business days

These are estimates only and not guaranteed.

Shipping Delays

Delays may occur due to factors outside our control, including but not limited to:

  • Customs inspections

  • Carrier delays

  • Weather conditions

  • Public holidays

  • High shipping volume

Nebu Valora is not responsible for delays caused by third-party carriers or customs processes.

Tracking Information

Where available, tracking details will be provided once your order has been dispatched.

Tracking updates may take several days to appear after dispatch. This is normal and does not indicate an issue with your order.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges:

  • Are not included in the item price or shipping cost

  • Are the responsibility of the customer

  • Are determined by local customs authorities

Nebu Valora has no control over these charges.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is delayed, returned, or lost due to an incorrect or incomplete address provided at checkout, Nebu Valora is not responsible, and replacement or refund is not guaranteed.

Lost or Missing Packages

If a package is marked as delivered but cannot be located:

  • Please contact the carrier directly first

  • Then contact our support team for assistance

Once an order is marked as delivered by the carrier, responsibility transfers to the customer.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, you must contact us within 7 days of delivery with clear photo or video evidence, including packaging.

Claims submitted after this timeframe may not be accepted.

Resolution is handled in accordance with our Returns & Refunds Policy.

Multiple Shipments

In some cases, items may be shipped separately to ensure faster delivery. If this occurs, you will receive multiple shipments at no extra cost.

Changes to This Policy

Nebu Valora reserves the right to update or modify this Shipping Policy at any time. Changes take effect immediately upon posting on this page.

Contact

For questions regarding shipping, please contact us through our support page.